The best and easiest option is to use FireFox for either Mac or PC, with the extension downloadhelper installed this lets you to download and save lots of different media, including FLV. The other option, which may no longer work and is only for PC's is To download or save the promo clip from the CW site do the following Using Windows Microsoft Internet Explorer. * Open Internet Explorer and go to the CW page and view the clip. * When finished DO NOT CLOSE the window the video is in. * Open the Internet Options panel in the Tools menu. * In the General Tab go to the Temporary Internet Files section and click the Settings button. * Then the View Files button, a window will open in Windows Explorer. * Look for a file with .flv extension, it may also have Gilmore in the name, being a video file it will be large so sort the window by file size. * Once found copy and paste the file to another folder outside the temp folder. * Then use the FLV player software to view the file and check it's the right one. This should work for all files of this type. FLV players FLV videos can be played by Windows users FLV player - http://www.martijndevisser.com/blog/article/flv-player-updated Riva FLV player - http://rivavx.com/index.php?id=422&L=3 Mac or Windows Users Wimpy Standalone FLV Player - http://www.wimpyplayer.com/products/wimpy_standalone_flv_player.html Download Helper https://addons.mozilla.org/firefox/3006/